For every customer who reaches out to your support team, there are many who don’t. Those people are dissatisfied with your product, but don’t care
Smartphones, 3D printers, drones. Technology that seemed to only live in sci-fi movies is now commonplace in the real world. The evolution of artificial intelligence
They say breaking up is hard to do, but with all the options we have these days, it’s actually pretty easy. Old-school methods like voicemails
Do you ever feel like you’re playing a never-ending guessing game to figure out what customers want? In a perfect world, they would come straight
No matter how hard you try, you’ll never be able to please everyone. Need proof? Just think of all the sad people out there who
An email marketing campaign can only be successful if the subscribers are actually opening the message and reading what’s inside. So to focus on and
Things seem to be going pretty well. You’ve been adding social followers, getting good reviews, and feeling positive about business overall. All signs point to
We all have things we’re loyal to. Maybe it’s a brand, person, place, or employer. No matter what it is, that loyalty didn’t just happen
Today’s strongest companies understand the importance of customer success; 72% of organizations consider customer success to be a top priority, according to Forrester. When customers
Working to provide stellar customer service and support is nothing new for most businesses. That can be just one of the ways they set themselves
The happier your customers are, the more money they’ll spend on your products and services. This is the reason today’s leading organizations are investing significantly
When it comes to ways to wow your customers, no one ever gets excited about a mediocre experience – check Yelp if you don’t believe
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